Facebook fights spread of misinformation about virus online

Kang-Xing Jin, Facebook's head of health, said in a post, Friday, Jan. 31, 2020, that the social media platform's third-party fact-checkers are reviewing content and debunking false claims related to the coronavirus. (AP)
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Updated 01 February 2020
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Facebook fights spread of misinformation about virus online

  • The company will also limit the spread of posts debunked by its third-party fact checkers
  • Since the outbreak began a number of misleading claims and hoaxes about the virus have circulated online

Facebook says it’s working to limit the spread of misinformation and potentially harmful content about the coronavirus as bogus claims about the ongoing outbreak circulate online.
Kang-Xing Jin, Facebook’s head of health, announced that the social media platform will begin removing posts that include false claims or conspiracy theories about the virus that have been flagged by health authorities. The company said it will focus on posts that discourage people from getting medical treatment, or that make potentially dangerous claims about cures.
The company will also limit the spread of posts debunked by its third-party fact checkers, and send users who shared the post a notification.
Users who search for information on the virus on Facebook, or who click on certain related hashtags on Instagram, will receive a pop-up providing authoritative information on the virus. In addition, information about the outbreak will also appear at the top of Facebook users’ news feeds based on guidance from the World Health Organization.
“We will also block or restrict hashtags used to spread misinformation on Instagram, and are conducting proactive sweeps to find and remove as much of this content as we can,” Jin wrote in a post. “Not all of these steps are fully in place. It will take some time to roll them out across our platforms.
Since the outbreak began a number of misleading claims and hoaxes about the virus have circulated online. They include false conspiracy theories that the virus was created in a lab and that vaccines have already been manufactured, wildly exaggerations about the number of sick and dead, and potentially harmful claims about bogus cures.
The coronavirus has now infected more than 9,800 people around the world, based on numbers released Friday. Some 213 deaths have been reported in China, with most of the deaths in the central province of Hubei. The number of cases grew in Japan, Thailand, Singapore, Taiwan and Germany on Friday, while Russia, Italy and England reported their first cases.
The first person-to-person transmission of the virus in the US was announced Thursday in Chicago. The US declared a public health emergency on Friday, as the nation’s seventh case was identified.
Other Internet companies have announced their own efforts to stem the flow of misinformation about the disease.
Twitter users who search for information about coronavirus are now given a link to the Centers for Disease Control and Prevention website on coronavirus. YouTube and Google, meanwhile, say they’re promoting authoritative information about the virus to the top of search results.
Google also announced that users who search for information on the virus will see an “SOS Alert” at the top of their screen giving them links to the World Health Organization’s references on the outbreak.


EU warns Meta it must open up WhatsApp to rival AI chatbots

Updated 09 February 2026
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EU warns Meta it must open up WhatsApp to rival AI chatbots

  • The EU executive on Monday told Meta to give rival chatbots access to WhatsApp after an antitrust probe found the US giant to be in breach of the bloc’s competition rules

BRUSSELS: The EU executive on Monday told Meta to give rival chatbots access to WhatsApp after an antitrust probe found the US giant to be in breach of the bloc’s competition rules.
The European Commission said a change in Meta’s terms had “effectively” barred third-party artificial intelligence assistants from connecting to customers via the messaging platform since January.
Competition chief Teresa Ribera said the EU was “considering quickly imposing interim measures on Meta, to preserve access for competitors to WhatsApp while the investigation is ongoing, and avoid Meta’s new policy irreparably harming competition in Europe.”
The EU executive, which is in charge of competition policy, sent Meta a warning known as a “statement of objections,” a formal step in antitrust probes.
Meta now has a chance to reply and defend itself. Monday’s step does not prejudge the outcome of the probe, the commission said.
The tech giant rejected the commission’s preliminary findings.
“The facts are that there is no reason for the EU to intervene,” a Meta spokesperson said.
“There are many AI options and people can use them from app stores, operating systems, devices, websites, and industry partnerships. The commission’s logic incorrectly assumes the WhatsApp Business API is a key distribution channel for these chatbots,” the spokesperson said.
Opened in December, the EU probe marks the latest attempt by the 27-nation bloc to rein in Big Tech, many of whom are based in the United States, in the face of strong pushback by the government of US President Donald Trump.
- Meta in the firing line -
The investigation covers the European Economic Area (EEA), made up of the bloc’s 27 states, Iceland, Liechtenstein and Norway — with the exception of Italy, which opened a separate investigation into Meta in July.
The commission said that Meta is “likely to be dominant” in the EEA for consumer messaging apps, notably through WhatsApp, and accused Meta of “abusing this dominant position by refusing access” to competitors.
“We cannot allow dominant tech companies to illegally leverage their dominance to give themselves an unfair advantage,” Ribera said in a statement.
There is no legal deadline for concluding an antitrust probe.
Meta is already under investigation under different laws in the European Union.
EU regulators are also investigating its platforms Facebook and Instagram over fears they are not doing enough to tackle the risk of social media addiction for children.
The company also appealed a 200-million-euro fine imposed last year by the commission under the online competition law, the Digital Markets Act.
That case focused on its policy asking users to choose between an ad-free subscription and a free, ad-supported service, and Brussels and Meta remain in discussions over finding an alternative that would address the EU’s concerns.