Global technology brand Honor has announced the launch of two of its service centers in Riyadh and Jeddah. The Honor Authorized Service Center in Riyadh and Honor Jeddah Service Center opened on April 25, and will help to cater to the needs of customers in the Kingdom. Customers will be able to either send in their products for repairs or visit the service centers for a walk-in appointment. Both centers will provide services and support for all Honor products, including product repair, screen protector application, system upgrades, and any other necessary service activity.

The opening of the two service centers reinforces Honor’s commitment to the MENA region, and its plans to continue providing expert customer service and product support. Saudi Arabia remains one of the main focus markets for the tech company, where it has experienced significant growth year on year. With an expanding userbase in the region, Honor continues to put its customers first by ensuring that all its products are backed by outstanding support and service standards. 

“This is a very exciting time for Honor as we open Honor Authorized Service Center in Riyadh and Honor Jeddah Service Center at the same time to cater to the support needs of our customers in the Kingdom,” said Jerry Liao, country manager of Honor Device KSA. “The Kingdom of Saudi Arabia is a tremendously important market for Honor, and our continued interest in this region ensures that our customers will always experience the latest innovations from Honor throughout the year. Our existing Honor Experience Stores in Saudi Arabia help to bring our innovative products and services closer to consumers across the Kingdom, and we have ambitious plans to open more stores across major cities including Al-Qassim, Madinah, and many more. We want to make it as easy as possible for our customers to have their Honor products repaired or serviced, and we are thrilled to be able to showcase the level of support that comes when you buy a product from Honor.”

Customers will be able to visit Honor’s support website directly for pricing details on any spare parts before making their visit. Additionally, from the 1st to the 5th of every month, customers can enjoy several benefits such as complimentary phone protector replacement (front film and back film), free system upgrades, and free labor cost for out-of-warranty maintenance in both centers.

Marriott International has announced the successful graduation of its “Tahseen” leadership program’s 2023 class, welcoming 38 new candidates to embark on its latest chapter. The graduation ceremony, held on Feb. 21, marked a significant milestone in Marriott’s commitment to nurturing local talent in Saudi Arabia and advancing the country’s hospitality industry.

“The Tahseen program, now in its sixth iteration, underscores Marriott International’s dedication to developing the next generation of hospitality leaders in Saudi Arabia,” a statement said.

Developed in partnership with Cornell University, the 12-month program offers a unique and highly individualized curriculum focused on practical application across all departments with an in-depth understanding of leadership skills.

This year’s Tahseen program continues its tradition of empowering aspiring leaders with operational experience and theoretical training. It welcomes a diverse group of new participants, equipping individuals with the knowledge, skills, and expertise necessary to accelerate their careers in the hospitality industry.

“We are thrilled to celebrate the graduation of our 2023 Tahseen class and welcome all new candidates to the program,” said Sandeep Walia, chief operations officer, Middle East at Marriott International. “The Tahseen program embodies our commitment to fostering local talent and supporting Saudi Arabia’s National Tourism Strategy and Vision 2030 reforms.”

The graduation ceremony honored 38 graduates, with nearly half of them being women. These graduates have stepped into leadership roles within their respective hotels and departments, further exemplifying the program’s impact on career advancement and gender diversity.

Since its inception in 2017, the Tahseen program has seen more than 200 candidates graduate and transition into roles within Marriott International’s properties in Saudi Arabia. More than 70 percent of the graduates remain employed at Marriott International hotels, showcasing the program’s effectiveness in developing and retaining talent crucial for the growth of Saudi Arabia’s hospitality sector. Moreover, women represent more than 40 percent of Tahseen graduates and current participants.

Reflecting on her journey, Basmah Suhail, who is now director of rooms at Marriott Hotel Diplomatic Quarter, said: “Tahseen has opened doors for me and provided me with countless opportunities so far. Since graduating from the first batch of Tahseen, I have developed my career, leading to my current position as director of rooms. Tahseen has provided me with a fantastic network of leaders inside the company, opened my eyes to what is really important and equipped me with the right leadership skills to inspire my teams and nurture the growth of emerging leaders.”

Amjaad Alhasani, training manager at Marriott Jeddah Madinah Road, expressed excitement about joining this year’s program, saying: “I will carry the lessons learned and the connections made during the Tahseen program as we embark on the next chapter of our careers. Our journey continues, and I am confident that we will continue to excel and make a positive impact on our organization. I am thankful to our leaders for the support and trust given during the program and beyond.”

The Tahseen program falls under Marriott International’s sustainability and social impact platform, Serve 360: Doing Good in Every Direction, which guides how the company makes a positive and sustainable impact wherever it does business. 

The platform is designed to foster business growth while balancing the needs of associates, customers, owners, the environment and communities. One of the priority areas of Serve 360 is “Empower Through Opportunity.” Tahseen is a program that directly supports and brings this vision to life.