More than 80 young male and female Saudis will assist passengers at international terminals at the King Khalid International Airport in Riyadh.
The “Ask me” service launched by Riyadh Airports Company has enlisted multilingual graduates with good communication skills to serve different segments of travelers.
Sami Al-Husseini, vice president of commercial at Riyadh Airports, said the company has set up six reception points in the international terminals operating 24 hours, in addition to the deployment of several employees across the halls to help passengers by answering their questions, and providing them with the service and assistance needed.
Al-Husseini added that Riyadh Airports has trained all employees in customer service skills. Also, the graduates have been given special training in how to deal with different situations that passengers may face at the airport.
Earlier this year, Riyadh Airports Company launched several new services targeting passengers traveling through the King Khalid International Airport, such as the “Mazaya” service, “Twaselak” service and “Valet Parking” service, in addition to other services that will be launched soon.
Riyadh Airport launches ‘Ask me’ service for travelers
Riyadh Airport launches ‘Ask me’ service for travelers
Jeeny launches First–Last Mile Access in partnership with Medina Bus
Jeeny has announced the introduction of its First-Last Mile Access Program in collaboration with Medina Bus, marking a significant step forward in Saudi Arabia's transportation reform.
Passengers who buy a Medina Bus ticket can now get discounted Jeeny rides to and from key bus stops, making public transportation more accessible for both residents and pilgrims.
While the initiative appears modest, it represents a far wider vision: the first operational phase of Jeeny's goal to develop Saudi Arabia's next-generation Integrated Mobility Platform, an integrated framework that will eventually connect numerous modes of transportation under one seamless consumer experience.
Medina was chosen as the launch location because of its national importance and growing demand for efficient transportation.
In 2024, the city's bus network handled 1.72 million people, and demand is predicted to increase further in 2025.
Medina, being one of the Kingdom's most popular destinations, provides a real-world setting for evaluating concepts that can then be scaled across the country.
“This marks the beginning of a mobility shift in Saudi Arabia, where public transport and private operators can work together to offer a seamless journey,” said Hammad Ehtesham, CEO of Jeeny. “Making it easier for people to reach public transport is the foundation of a future where every mode of mobility in the Kingdom connects effortlessly.”
With millions of rides every year in Saudi Arabia and Jordan, Jeeny has developed into one of the top mobility platforms in the area.
The company, which employs over 400 people and has one of the biggest active driver networks in the Kingdom, is currently getting ready for its next stage: a nationwide mobility ecosystem that will support buses, ride-hailing, micro-mobility, pilgrim mobility services, and end-to-end travel solutions, including direct flight booking through Jeeny.
Despite the fact that Medina's First-Last Mile initiative is relatively new, early feedback shows that users are really interested in more accessible transportation options.
Similar First-Last Mile initiatives can increase public transportation usage by 15 to 25 percent, according to international research, underscoring the wider potential impact as Jeeny considers expanding to more Saudi cities.
“What begins in Medina will become a blueprint for the Kingdom’s connected mobility future,” Ehtesham added. “This is the first step toward a nationwide ecosystem that will make movement simpler, smarter, and more accessible for everyone.”
Passengers on Medina Bus are now able to make use of the Jeeny First-Last Mile Access Program, which supports Saudi Arabia's vision for contemporary, sustainable, and inclusive mobility while providing a new, more convenient means of accessing public transportation.
