BBC finds fecal bacteria in ice from Costa, Starbucks and Caffe Nero

The BBC investigation also tested the cleanliness of trays, tables and high chairs at 30 branches. (Reuters)
Updated 28 June 2017
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BBC finds fecal bacteria in ice from Costa, Starbucks and Caffe Nero

Ice sampled from three of the UK’s largest coffee chains has been found to contain traces of bacteria usually found in fecal matter, according to an investigation by the BBC’s Watchdog.
According to the investigation, ice used in cold drinks in Starbucks, Costa and Caffe Nero in the UK contained the bacteria.
Seven out of 10 samples of Costa ice were found to be contaminated, while three out of 10 samples at Starbucks and Caffe Nero were found to contain the bacteria fecal coliforms.
The BBC investigation also tested the cleanliness of trays, tables and high chairs at 30 branches.
According to the BBC, all three chains are taking action in light of the findings.
Costa has updated its ice-handling guidelines and will introduce new ice equipment storage while Starbucks said it was investigating the claims.
A Caffe Nero spokesperson said “a thorough investigation” was underway and “appropriate action” would be taken.

 


Where We Are Going Today: Crozy

Updated 12 March 2026
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Where We Are Going Today: Crozy

Some desserts look heavy before you even take a bite, but that was not the case at Crozy. From the first try, the pastries were airy, fluffy and light, offering a comforting taste without the feeling of consuming overly high-calorie sweets. 

The pastries lean toward a fruity and slightly sweet profile, avoiding the common pitfall of being overwhelmed by sugar. The texture is puffy and delicate, and I genuinely loved and savored my first bite. 

I opted for the berry filling, though the menu offers a variety of flavors. The balance between the fruitiness and the soft pastry made the experience feel indulgent yet surprisingly light. 

The coffee was another highlight. It had a dark, toasted profile with a rich and favorable coffee taste. What stood out most was the savory aftertaste, which lingered pleasantly and paired beautifully with the sweetness of the pastry. Together, the pastry and coffee created a wonderful combination. 

Crozy also stands out for its presentation. The packaging is stylish and thoughtfully designed, and the creativity in the flavors reflects a brand that clearly puts effort into both aesthetics and taste. 

Boxes are priced between SR95 ($25.30) and SR200, depending on the size and variety of pastries included. 

One downside is accessibility. The brand appears to have only one branch located in Dhahrat Al-Laban, meaning you may need to make a dedicated trip if you want to try it. It is also available via delivery apps.

While the pastries themselves are truly impressive, flavorful, light and beautifully presented, service consistency could improve. On one occasion, an order for creme brulee was substituted with pistachio because the original item was unavailable, which was disappointing. 

Despite this, Crozy delivers a memorable dessert experience. The flavors are creative, the pastries are deliciously light, and the coffee pairing makes it a place dessert lovers will likely find themselves returning to.