India fines IndiGo record $2.45 million over mass flight cancellations

Travellers look at updates on flights, as they stand next to a screen displaying details of cancelled IndiGo airlines flights, at Kempegowda International Airport in Bengaluru, India, on December 6, 2025. (REUTERS/File)
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Updated 18 January 2026
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India fines IndiGo record $2.45 million over mass flight cancellations

  • India’s largest airline scrapped about 4,500 flights in the first weeks of December
  • Airline ‌has acknowledged poor pilot roster ‌planning was ⁠ ​main cause ‌of disruption

NEW DELHI: India’s aviation regulator on Saturday fined IndiGo a record $2.45 million, issued warnings to senior executives and directed the airline to remove the head of its operations control from his duties after mass flight cancelations last month.

India’s largest airline scrapped about 4,500 flights in the first weeks of December, stranding tens of thousands of passengers nationwide and highlighting concerns over limited competition in the world’s fastest-growing ‌aviation market.

The airline ‌has acknowledged that poor pilot roster ‌planning was ⁠the ​main cause ‌of the disruption. A probe by the Directorate General of Civil Aviation (DGCA) found several deficiencies at the airline after stricter pilot rest and duty rules came into effect last year, the regulator said in a statement.

IndiGo, which holds 65 percent of India’s domestic market, failed to properly identify planning gaps or maintain adequate operational buffers, the DGCA said, adding that the airline had ⁠an “overriding focus” on maximizing the use of crew, aircraft, and network resources.

“(IndiGo’s) approach compromised roster ‌integrity and adversely impacted operational resilience,” the ‍DGCA said.

A government source said ‍that the fine was the largest imposed by the authority to date, ‍though it amounted to just 0.31 percent of IndiGo’s annual profit for fiscal 2024/25.

IndiGo said in a statement that its board and management were “committed to taking full cognizance of the orders and will, in a thoughtful and timely manner, ​take appropriate measures.”

The DGCA issued warnings to several senior executives, including Chief Operating Officer Isidre Porqueras and Jason Herter, senior vice ⁠president of the operations control center. It directed IndiGo to relieve Herter of his operational duties.

CEO Pieter Elbers received a “caution” for “inadequate overall oversight of flight operations and crisis management,” the regulator said.

IndiGo was also ordered to provide a bank guarantee of $5.51 million in favor of the DGCA to ensure “compliance with the directives and long-term systemic correction.”

The DGCA said the aviation ministry had also ordered an internal inquiry into the regulator’s own functioning. The cancelations prompted the government to temporarily relax some rules on night duties for pilots to help stabilize IndiGo’s operations, a move criticized by pilot unions ‌and safety advocates. India’s competition regulator is reviewing allegations of antitrust violations by the two-decade-old airline.


Homeless Muslims in southern Philippines observe Ramadan as month of trial

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Homeless Muslims in southern Philippines observe Ramadan as month of trial

  • Thousands lost their homes when parts of Bongao in Tawi-Tawi were burnt to ashes
  • Many trying to fully observe the fasting month say they are grateful to be alive

Manila: As Annalexis Abdulla Dabbang was looking forward to observing the month of Ramadan with her family, just days before it began they lost everything when an enormous fire tore through whole neighborhoods of their city in the southernmost province of the Philippines.

Bongao is the capital of Tawi-Tawi, an island province, forming part of the country’s Muslim minority heartland in the Bangsamoro region. The city experienced its worst fire in years in early February, when flames swept through the coastal community, leaving more than 5,000 people homeless.

“We were swimming for our lives. We had to swim to escape from the fire ... We swam in darkness, and (even) the sea was already hot because of the fire,” Dabbang, a 27-year-old teacher, told Arab News.

“Everything we owned was gone in just a few hours — our home, our memories, the things we worked hard for, everything turned to ashes.”

Trying to save their 2-year-old daughter and themselves, she and her husband left everything behind — as did hundreds of other families that together with them have since taken shelter at the Mindanao State University gymnasium — one of the evacuation centers.

Unable to secure a tent, Dabbang’s family has been sleeping on the bleachers, sharing a single mat as their bed. When Ramadan arrived a few days after they moved to the makeshift shelter, they welcomed it in a different, more solemn way. There is no family privacy for suhoor, no room or means to welcome guests for iftar.

“Ramadan feels different now. It’s painful but at the same time more real. When we lost our home, we began to understand what sacrifice really means. When you sleep in an evacuation center, you understand hunger, discomfort in a deeper way,” Dabbang said.

“We don’t prepare special dishes. We prepare our hearts.”

While she and thousands of others have lost everything they have ever owned, she has not lost her faith.

“Our dreams may have turned to ashes, but our prayers are still alive,” she said.

“This Ramadan my prayers are more emotional than ever. I pray for strength, not just for myself, but for my family and for every neighbor who also lost their family home. I pray for healing from the trauma of fire. I pray that Allah will replace what we lost with something better. I pray for the chance to rebuild not just our house, but our sense of security.”

Juraij Dayan Hussin, a volunteer helping the Bongao fire victims, observed that many of them were traumatized and the need to cleanse the heart and mind during Ramadan was what kept many of them going, because they are “thankful that even though they lost their property, they are still alive.”

But the religious observance related to the fasting month is not easy in a cramped shelter.

“It’s hard for Muslims to perform their prayers when they do not have their proper attire because they usually have specific clothes for prayer,” he said. “Sanitation in the area is also an issue ... when you fast and when you pray, cleanliness is essential.”

For Abdulkail Jani, who is staying at a basketball court with his brother and more than 70 other families, this Ramadan will be spent apart from their parents, whom they managed to move to relatives.

“The month of Ramadan this year is a month of trial ... there will be a huge change from how we observed Ramadan in the past, but we will adjust to it and try to comfort ourselves and our family. The most important thing is that we can perform the fasting,” he told Arab News.

“Despite our situation now, despite everything, as long as we’re alive, we will observe Ramadan. We’ll try to observe it well, without missing anything.”