RIYADH: Saudi carrier flyadeal’s operations team has worked round the clock to complete mandatory software updates for its Airbus A320 aircraft, the airline said.
This follows a directive by the EU Aviation Safety Agency on Nov. 28 to airlines worldwide operating Airbus A320 aircraft to implement the changes. Only 13 of flyadeal’s 43-strong fleet were affected.
The airline said in a statement: “Our operations, engineering, and customer experience teams worked round the clock to minimise disruption. Passengers were contacted directly by email and SMS with rebooking and support options.”
Customers were offered replacement flights on other aircraft as part of alternative arrangements.
“Our focus throughout has been on operational safety and protecting customers,” the statement said.
The airline extended its thanks to “colleagues working quickly and diligently under the challenging circumstances, and to airport partners, regulators, and Airbus for their continued support.”
