Decades of social science research focuses on reducing prejudice, which is considered an impediment to intergroup cooperation.

Reducing prejudice is notoriously challenging, however, because it is durable and because it motivates avoidance of experiences that would improve intergroup relations.

In “Delivering Tolerance,” Chagai Weiss argues that instrumental, and often unintended, minority inclusion in public institutions that provide essential services can facilitate various forms of exposure to out-group service providers that reduces prejudice at scale.