Rights groups call on Microsoft to ‘avoid contributing to human rights abuses’
Appeal follows revelations that cloud infrastructure used by Israeli intelligence
Updated 11 October 2025
Arab News
LONDON: Microsoft must suspend business activities that are contributing to grave human rights violations and international crimes by the Israeli military and government authorities, leading human rights organizations said in a joint statement published on Friday.
Human Rights Watch, Amnesty International, Access Now, and several other rights groups jointly urged the US tech giant to “avoid complicity” in what they described as Israel’s ongoing atrocities against Palestinians. The appeal followed revelations that Microsoft’s cloud infrastructure was being used by Israeli intelligence for surveillance and targeting operations in Gaza and the occupied West Bank.
An investigation in August by The Guardian, +972 Magazine, and Local Call reported that Israel’s elite military intelligence unit, Unit 8200, was using Microsoft’s Azure cloud platform to process vast troves of intercepted Palestinian communications.
Following the report, Microsoft announced on Sept. 25 that it had disabled specific subscriptions and services linked to the Israeli military, including access to certain cloud storage and artificial intelligence tools, pending a review of the allegations.
“Microsoft has taken an important first step toward restricting the use of specific technologies by a unit within the Israeli military for repressing Palestinians,” said Deborah Brown, deputy director for technology and rights at Human Rights Watch. “It should comprehensively review its business relationships with Israeli authorities and take action to ensure its infrastructure and tools are not complicit in Israel’s extermination of Palestinians and other serious abuses.”
The company said it will formally respond to the joint letter by the end of October after completing its internal investigation and recommendations.
Human Rights Watch noted that Microsoft should already have conducted “heightened human rights due diligence” given Israel’s long-standing occupation and documented abuses against Palestinians. Reports by the UN, global media, and human rights groups have repeatedly warned of the risks posed by technology companies working with Israeli authorities.
The organizations said that data-driven systems and AI tools used by Israeli forces, including for surveillance and targeting in Gaza, raised serious concerns under international humanitarian law — particularly regarding the distinction between combatants and civilians.
The rights groups cited findings that Israeli authorities had carried out crimes against humanity — including extermination, apartheid, and persecution — as well as acts of genocide and ethnic cleansing. They accused Israel of violating binding orders by the International Court of Justice.
The media investigation found that Israel’s surveillance program, powered by Azure, stores millions of recorded mobile calls. Sources from Unit 8200 said the data had been used to identify bombing targets in Gaza and to “blackmail, detain, or justify the killing” of Palestinians in the West Bank. Microsoft’s own preliminary review reportedly “found evidence supporting elements of The Guardian’s reporting.”
Israel’s assault on Gaza has resulted in the deaths of more than 67,000 Palestinians, including at least 20,000 children, according to figures cited by Human Rights Watch. The bombardment has destroyed most of Gaza’s civilian infrastructure, including homes, schools, and hospitals.
Rights organizations say Israel’s extensive surveillance of Palestinians — enabled by advanced technologies — has been instrumental in the systematic oppression of the population and in the commission of war crimes.
Under the UN Guiding Principles on Business and Human Rights, which Microsoft publicly endorses, companies must avoid causing or contributing to abuses and mitigate risks directly linked to their operations or partnerships.
“There is no time to delay,” Brown said. “Microsoft should take decisive action to ensure it is not profiting from grave human rights abuses of Palestinians.”
‘AI is here, now what?’ Arab News unveils report on future of media ahead of Bridge Summit
As the Bridge Summit opens in Abu Dhabi, Arab News releases a landmark report on how AI is transforming media in the MENA region
Based on a high-level roundtable at the Dubai Future Forum, the new report highlights both the opportunities and risks facing Arab media
Updated 07 December 2025
Arab News
DUBAI: As the Bridge Summit kicks off in Abu Dhabi on Monday, bringing together global leaders to explore the future of media, entertainment, and the creative economy, Arab News has launched a timely report on how artificial intelligence is transforming the media industry in the Middle East and beyond.
The report, produced by the Arab News Research and Studies Unit following a high-level roundtable at the Dubai Future Forum, captures the urgency and complexity of AI adoption in the media industry of the Middle East and North Africa region.
It explores how AI is transforming newsroom operations, redefining journalistic roles, and raising critical questions around credibility, accuracy, and trust amid rapid technological disruption.
AI is no longer an emerging trend in the Middle East — it is a central force reshaping economies, governance and public communication.
Journalists watch an introductory video by the 'artificial intelligence' anchor Fedha on the twitter account of Kuwait News service, in Kuwait City on April 9, 2023. (AFP file photo)
With AI projected to contribute $320 billion to the regional economy by 2030, including more than $135 billion to Saudi Arabia’s gross domestic product and nearly $96 billion to the UAE’s, governments and industries are racing to integrate it.
But, for the region’s news media, AI represents something deeper than economic potential: a direct challenge to the foundations of credibility, trust and fact-based reporting.
Such were the questions that set the stage for the roundtable hosted and moderated by Arab News’ Deputy Editor-in-Chief Noor Nugali in collaboration with the Dubai Future Foundation, where editors, media executives and tech specialists convened to confront an industry experiencing one of the most dramatic transformations in its history.
Arab News held a roundtable on the sidelines of the Dubai Future Forum. (AN photo)
The result is an exhaustive and insightful report, which offers both optimism and unease as AI’s looming presence weaves into daily newsroom operations, just as the guardrails needed to protect journalism from misinformation, bias and opacity remain dangerously underdeveloped.
“AI is here and it’s transforming our newsroom,” said Mina Al-Oraibi, editor in chief of the UAE’s leading daily The National, as she described how her team recently held a full-newsroom AI workshop to generate internal use cases.
“We got 26 ideas that we’re working through so people don’t feel this is something imposed,” she said. “They need to feel they’re ahead of the curve rather than being eaten up by it.”
Across the region, that curve is moving quickly. Globally, 81 percent of journalists now use AI tools during their general work, while nearly half do so daily.
However, reporters admit they rely on it mostly to handle mundane, time-consuming tasks such as transcribing interviews, summarizing reports, and translating documents.
Nabeel Al-Khatib, general manager of Asharq News, explained how the shift has already redefined newsroom economics.
“A newsroom of 50 can now publish the equivalent of what 500 once could,” he said. However, although “machines will take over the production line,” he argued that “human oversight must remain to ensure accuracy, context and editorial standards.”
For many newsrooms, the advent of generative AI — machines creating new original content — has created valuable efficiencies, freeing journalists to spend more time verifying and reporting, which are tasks no machine can yet replace.
US President Donald Trump is shown praying in this AI-generated image. Media experts worry that differentiating between true and fake pictures is becoming difficult.
However, several speakers stressed that the value of AI depends entirely on how intentionally it is used.
“We believe it’s human first, human last,” said Nayla Tueni, editor in chief of Lebanese daily An-Nahar. “We need to always fact-check everything. But at the same time, we need to use all the tools.”
For Tueni, transformation is not optional. “I don’t think journalism will end,” she said. However, if outlets “don’t transform, they cannot continue because the world is transforming every second.”
Accessing revenue streams is also a concern. Elda Choucair, CEO of Omnicom Media Group MENA, said “the biggest danger is … if you don’t have content that you advertise around.”
The region’s audiences appear more comfortable with AI-enhanced content than those in Western markets. But even as opportunities expand, risks multiply. AI-generated misinformation has surged so dramatically that the World Economic Forum ranked it the top global short-term threat for the second year in a row.
A BBC-led audit of four major AI systems found that nearly half of AI-generated answers contained significant errors, fabricated details or incorrect sourcing.
This AI-generated image shows US President Donald Trump being arrested by the police. Media experts worry that differentiating between true and fake pictures is becoming difficult.
“It’s already very difficult to differentiate between the (true) and the fake,” said Choucair. “We need to create awareness that sometimes, if you really want the truth, you’ve got to wait.”
At a time when 70 percent of global audiences say they struggle to trust online content, speakers warned that the misuse or undisclosed use of AI could deepen a crisis of confidence.
“The machine should be a slave to human beings,” advertising media mogul Pierre Choueiri said, adding: “This is where governments, or regulations, should come in.”
However, regulation in the region remains elusive. While Saudi Arabia has taken major steps, including the establishment of the Saudi Data & AI Authority and the Kingdom’s Generative AI Guidelines, efforts remain far from the comprehensive frameworks seen in Europe.
“It’s inconceivable that Arab consumers are left to face significant risks with no regulatory shield,” said media strategist and legal expert Mazen Hayek. He argued that the region needs its own protections, like the EU’s General Data Protection Regulation, to ensure transparency, safeguard data and hold AI providers accountable.
For Hayek and others, the deeper problem involves technological sovereignty. Nearly all of the AI platforms used in the Middle East today — from search engines to large language models — are built and controlled abroad, often trained on datasets that do not reflect the region’s linguistic, cultural or political realities.
“We live in a region that has zero control over the platforms and the technology that we consume,” Hayek said. “Someone needs to create a platform that empowers the region to create and distribute its own content.”
Julien Hawari, CEO of the emerging social media platform Million, said the main issue is integrity. “That has been a problem for as long as we can think of.”
Rashid Al-Marri, CEO of the Media Regulation Sector at the Dubai Media Council, explained that “there has to be that human element understanding (the content) and what’s happening and being able to come out and speak and get the truth out there.”
Saudi Arabia’s push toward sovereign AI infrastructure, including Public Investment Fund-backed HUMAIN and the $100 billion Project Transcendence, was cited as a step in the right direction. However, roundtable participants warned that unless the region accelerates these efforts, it risks ceding its information future to external algorithms and foreign companies.
The human-capital gap is equally pressing. Despite widespread adoption, most journalists using AI have received little or no training. Many rely on self-learning or online tutorials, and nearly eight in 10 work in newsrooms without formal AI policies.
This lack of structure has created an environment where AI is widely deployed but rarely governed.
For CAMB.AI co-founder Avneesh Prakash, the solution requires both precaution and empowerment. “Like any innovation, AI needs to be regulated,” he said. “Just as a car has an accelerator and a brake, AI must include a kill switch because it requires human judgment, human creativity and human resilience.”
Despite the risks, the discussion ended on a note of guarded optimism. Participants agreed that AI can help rebuild journalism for a digital era — but only if newsrooms combine innovation with rigorous editorial oversight, transparency and a renewed commitment to verification.
Mamoon Sbeih, regional president of advertising firm APCO, offered a clear warning of what lies ahead. AI, he said, “might help the journalism industry progress and redefine itself, or it might expedite its demise.”
For now, the region’s media leaders remain determined to pursue the first path — ensuring that even as machines play a growing role in production, the values that define journalism remain firmly, unmistakably human.