Pakistan says resolved over 3,000 Hajj pilgrims’ complaints 

Pakistani Muslims wait to be checked by security as the first pilgrims for the annual Hajj pilgrimage arrive in Jeddah on July 24, 2017. (AFP/File)
Short Url
Updated 18 June 2025
Follow

Pakistan says resolved over 3,000 Hajj pilgrims’ complaints 

  • Pakistani pilgrims were assisted in travel, lost tickets, accommodation, food and other issues, says religion ministry
  • Multiple channels were provided to pilgrims for complaints, including call center, WhatsApp and toll-free numbers

ISLAMABAD: A facilitation center set up by the Pakistani government in Makkah for this year’s Hajj resolved over 3,000 complaints filed by pilgrims, the religion ministry said on Tuesday. 

This year’s Hajj took place from June 4 to June 9, drawing millions of pilgrims to the holy cities in Saudi Arabia. Pakistan sent over 115,000 pilgrims under both the government and private schemes.

Ayesha Ijaz, the person in charge of the facilitation center in Makkah, told Pakistan’s religious affairs ministry that the center has been specially set up to help Pakistani pilgrims in Saudi Arabia. 

“The facilitation center established by the Government of Pakistan in Makkah to provide exemplary facilities to Pakistani pilgrims during and after Hajj 2025 has successfully resolved over 3,000 complaints,” the Ministry of Religious Affairs (MoRA) said. 

It said thousands of Pakistani Hajj pilgrims were provided immediate assistance related to travel issues, lost tickets, accommodation, food and other important matters. 

“The center operates round the clock and has various special departments, including the Departure Cell, Zong Desk, Maktab Desk, Madinah Departure Cell, Complaints Cell and 24/7 Call Center,” Ijaz said. 

Hafiz Obaidullah Zakaria, who is in charge of the Complaints Cell, said 30,147 complaints have been registered so far related to Hajj 2025.

“Of these, 2,446 complaints were resolved within 24 hours, 113 are under process, while 580 complaints were declared inauthentic,” he was quoted as saying by the religion ministry. 

The religion ministry said this year, multiple channels were provided to pilgrims for registering complaints, including a 24-hour call center, WhatsApp, toll-free numbers and other platforms.

It said the number of complaints had been reduced significantly, which reflected impressive arrangements undertaken by the government. 

“The timely actions of the facilitation center and effective complaint management have set a new precedent for Hajj operations, which has been appreciated not only by the authorities but also by the pilgrims,” the ministry said. 

The last Pakistani flight carrying Hajj pilgrims back to the country is scheduled to arrive on July 10. 


Pakistan, global crypto exchange discuss modernizing digital payments, creating job prospects 

Updated 05 December 2025
Follow

Pakistan, global crypto exchange discuss modernizing digital payments, creating job prospects 

  • Pakistani officials, Binance team discuss coordination between Islamabad, local banks and global exchanges
  • Pakistan has attempted to tap into growing crypto market to curb illicit transactions, improve oversight

ISLAMABAD: Pakistan’s finance officials and the team of a global cryptocurrency exchange on Friday held discussions aimed at modernizing the country’s digital payments system and building local talent pipelines to meet rising demand for blockchain and Web3 skills, the finance ministry said.

The development took place during a high-level meeting between Finance Minister Muhammad Aurangzeb, Pakistan Virtual Assets Regulatory Authority (PVARA) Chairman Bilal bin Saqib, domestic bank presidents and a Binance team led by Global CEO Richard Teng. The meeting was held to advance work on Pakistan’s National Digital Asset Framework, a regulatory setup to govern Pakistan’s digital assets.

Pakistan has been moving to regulate its fast-growing crypto and digital assets market by bringing virtual asset service providers (VASPs) under a formal licensing regime. Officials say the push is aimed at curbing illicit transactions, improving oversight, and encouraging innovation in blockchain-based financial services.

“Participants reviewed opportunities to modernize Pakistan’s digital payments landscape, noting that blockchain-based systems could significantly reduce costs from the country’s $38 billion annual remittance flows,” the finance ministry said in a statement. 

“Discussions also emphasized building local talent pipelines to meet rising global demand for blockchain and Web3 skills, creating high-value employment prospects for Pakistani youth.”

Blockchain is a type of digital database that is shared, transparent and tamper-resistant. Instead of being stored on one computer, the data is kept on a distributed network of computers, making it very hard to alter or hack.

Web3 refers to the next generation of the Internet built using blockchain, focusing on giving users more control over their data, identity and digital assets rather than big tech companies controlling it.

Participants of the meeting also discussed sovereign debt tokenization, which is the process of converting a country’s debt such as government bonds, into digital tokens on a blockchain, the ministry said. 

Aurangzeb called for close coordination between the government, domestic banks and global exchanges to modernize Pakistan’s payment landscape.

Participants of the meeting also discussed considering a “time-bound amnesty” to encourage users to move assets onto regulated platforms, stressing the need for stronger verifications and a risk-mitigation system.

Pakistan has attempted in recent months to tap into the country’s growing crypto market, crack down on money laundering and terror financing, and promote responsible innovation — a move analysts say could bring an estimated $25 billion in virtual assets into the tax net.

In September, Islamabad invited international crypto exchanges and other VASPs to apply for licenses to operate in the country, a step aimed at formalizing and regulating its fast-growing digital market.