Najm for Insurance Services inaugurated its new branch in Al-Ahsa, in the presence of Al-Ahsa Traffic Department Director Brig. Gen. Khalid bin Faleh Al-Rashidi and a number of Najm officials. Al-Rashidi toured the branch, during which he viewed the workflow and services provided by Najm to improve the customer experience.
The new branch comes within the framework of the continuous improvement plan implemented by Najm, which included the opening of a number of branches throughout the year, including in Jazan and Hail. These branches have now become part of Najm’s network, which includes 28 branches. This extensive network of branches will ensure the provision of the company’s services across various regions of the Kingdom.
In addition to these branches, Najm also has digital channels that provide a range of services and improve the customer experience, including a smartphone app, call center, IVR service, website, WhatsApp, X platform and the virtual visit service via Najm’s website, which was recently launched in its experimental phase.
To ensure business sustainability and continuity, Najm is implementing an integrated system of solutions and services for the Kingdom’s citizens, residents, and visitors.
Vice President of Customer Service at Najm Mohammed A. Alzndi said: “The development of Najm’s branches comes within the framework of its strategy aimed at providing a stimulating work environment in accordance with the requirements of Najm’s corporate identity. Najm also adopts modern technical means to speed up handling the transactions of traffic accidents and vehicle insurance customers Kingdom wide.”
Alzndi added: “Najm has transitioned from the traditional concept of the vehicle insurance sector, which focused on handling traffic accidents, to a comprehensive, integrated, and organized sector that provides high-quality services. This transition achieves several qualitative objectives, the most important of which are enhancing road safety and improving the quality of life in line with the goals of Saudi Vision 2030. Additionally, it provides services to all parties in the insurance ecosystem.”
Najm is a closed and unlisted Saudi joint stock company established in 2007, to promote the vehicle insurance sector in the Kingdom. It provides an integrated system of insurance solutions and services to citizens, residents, and visitors in 44 Saudi cities through a skilled Saudi workforce.
