Red Sea Global, the developer behind regenerative tourism destinations The Red Sea and Amaala, has teamed up with global tech giant Oracle to introduce its hospitality technology solutions, including the Oracle Hospitality OPERA Cloud Central platform, in the Kingdom for the first time.
RSG’s premier luxury resorts — Thuwal Private Retreat, Shebara and Desert Rock — are set to become the first resorts in the Kingdom to leverage Oracle’s cutting-edge cloud hospitality technology solutions. This follows the company’s decision to invest in bringing these solutions to Saudi Arabia via its Oracle Cloud in Jeddah.
“The Oracle Hospitality OPERA Cloud Central platform truly is best-in-class, but until now, it was not accessible to the industry in Saudi Arabia. Oracle was eager to be part of the exciting transformation happening in the Kingdom, especially within the hospitality industry. With their expertise and support, we now have the technology in place to deliver exceptional guest experiences, responding to the needs of our discerning visitors before they themselves know what they want,” said John Pagano, group CEO at Red Sea Global.
Previously hosted outside of Saudi Arabia, the Oracle Hospitality OPERA Cloud Central platform was inaccessible to customers due to data residency rules. By investing in bringing these solutions to the Kingdom, for the first time the entire Saudi hospitality industry can benefit from its technological services.
Alex Alt, executive vice president and general manager, Oracle Hospitality, said: “Saudi Arabia is one of the most exciting hospitality market stories in the world today, and by pioneering a regenerative approach to tourism, Red Sea Global is at the heart of that transformation. Now, Oracle will be a part of shaping the future of the sector in the region as well, which is why we are investing heavily in bringing our solutions to the Kingdom. Through OPERA Cloud, RSG now has a scalable hospitality platform that empowers its guest services staff to provide faster, hassle-free, personalized experiences.”
The Oracle Hospitality OPERA Cloud Central platform unites data and functionality under a common user interface and experience. With it, customers can get a comprehensive view of their hotel business, including distribution, sales, service interactions, loyalty programs, and more to help make faster decisions that can benefit staff and guests. The all-in-one platform helps hotels remove silos and friction across various functional areas both on as well as above property. Single image rates and inventory, as well as reservations, groups, and profiles, combined with a unified end user experience, makes information accessible to all key stakeholders at all customer touch points.
Last year, The Red Sea destination welcomed its first guests, and the Red Sea International Airport has been receiving a regular schedule of domestic flights since September 2023 — international flights also began last month. Three of the destination’s hotels are now open, with two additional resorts on track to open later this year.
Thuwal Private Retreat will also open this year, while AMAALA remains on track to welcome first guests to Triple Bay in 2025.
Red Sea Global to bring Oracle hotel tech to KSA
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Red Sea Global to bring Oracle hotel tech to KSA
Tourism Minister opens Radisson Hotel Madinah
Minister of Tourism and Chairman of the Board of the Tourism Development Fund Ahmed Al-Khateeb recently inaugurated the Radisson Hotel Madinah. The hotel has been enabled by the TDF, a Saudi government fund dedicated to supporting and developing the Saudi tourism sector. The opening of the new property falls within ongoing efforts to enhance the hospitality infrastructure in Madinah and increase its readiness to receive visitors, thereby improving the quality of tourism services in line with the objectives of the National Tourism Strategy and Saudi Vision 2030.
The minister stated that the opening of Radisson Hotel Madinah reflects TDF’s commitment to high-quality and diversified projects that meet visitors’ needs. He said: “Saudi Arabia continues to advance the development of the hospitality sector across different regions to ensure the provision of exceptional accommodation experiences that enhance the visitor journey and support the sustainable growth of tourism, particularly in cities of religious and historical significance such as Madinah.”
TDF CEO Qusai Al-Fakhri said that the fund continues to perform its role as the national enabler of the tourism sector by supporting projects that generate tangible economic and developmental impact. He explained that the hotel’s opening represents a model of TDF’s role in diversified tourism investments and support for the private sector’s hotel projects, which increase accommodation capacity, create job opportunities, and enhance quality of life in Madinah.
The four-star Radisson Hotel Madinah spans an area exceeding 2,300 square meters and comprises 165 rooms. It is located next to Quba Mosque, 12 minutes by car from the Prophet’s Mosque, and 20 minutes from Prince Mohammad bin Abdulaziz International Airport, making it a convenient choice for city visitors and pilgrims. The hotel includes a restaurant serving guests and visitors, dedicated meeting and event spaces, and sports facilities.
The hotel contributes to stimulating the local economic activity and supporting the tourism and hospitality ecosystem, enhancing Madinah’s readiness to receive increasing numbers of visitors and pilgrims in the coming years.
This project is part of the TDF’s portfolio of tourism projects in various regions of the Kingdom. The TDF has contributed to more than 130 tourism projects in Madinah, with total contributions exceeding SR1.5 billion ($400 million) and accommodation capacity surpassing 2,100 hotel rooms, reaffirming its role in advancing tourism investment, sustainable development objectives, and the tourism sector’s contribution to the national economy, in line with the National Tourism Strategy and Saudi Vision 2030.
