Wulooj enables AI to boost Saudi Arabia’s tech sector

In a short span of time, Wulooj has managed to expand its presence to the UAE and Bahrain but Saudi Arabia remains its primary market. (LinkedIn/Wulooj)
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Updated 30 April 2023
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Wulooj enables AI to boost Saudi Arabia’s tech sector

  • Firm set to expand its sales and marketing operations to boost its reach

CAIRO: After positioning itself as a digitalization leader, Saudi Arabia’s Wulooj is aiming to fortify its presence in the Kingdom.

Founded in 2021, Wulooj provides technology solutions powered by artificial intelligence to boost the growing tech industry. It claims to be the first Saudi artificial intelligence omnichannel company to provide a number of software-based solutions to bridge the digital gap in the Kingdom.

The company provides a number of services in different verticals like AI-enabled call centers, social channels, point of sale, e-commerce building, driver delivery apps and customer relationship management.

In an interview with Arab News, Saud Albeshi, co-founder and CEO of Wulooj, said: “Our company is solving the gap that exists in the market where if a customer requires a digital journey they will search for multiple vendors and have different platforms to access for each module. We aim to provide a unified platform where customers can utilize all these features from just one place.”

In a short span of time, Wulooj has managed to expand its presence to the UAE and Bahrain but Saudi Arabia remains its primary market.

“The Middle East and North Africa is our target market with our main focus currently being Saudi Arabia,” Albeshi highlighted.

He further explained that Wulooj will expand its sales and marketing operations to boost its reach throughout the Kingdom and maximize growth.

“Currently Wulooj has its core team in Riyadh and Eastern Province. With growth in sales or investment, whichever comes first, we will plan to open branches in Jeddah and other major cities with a dedicated on-ground sales team helping us with expansion,” he added.

The company has over 100 clients with a total number of 2,000 users noting that each client can have multiple users utilizing Wulooj’s solutions.

“Our plan is to reach at least 1,000 clients by the end of 2023 which will support Wulooj exponentially in reaching its targets,” Albeshi said.

Our company is solving the gap that exists in the market where if a customer requires a digital journey they will search for multiple vendors and have different platforms to access for each module. We aim to provide a unified platform where customers can utilize all these features from just one place.

Saud Albeshi Wulooj, co-founder and CEO

The company aims to achieve this goal by building on its competitive advantage of having relatively low prices as well as utilizing one of its most prominent growth levers which is word of mouth.

“Our current business strategy lies on focusing on our customer retention. We are prioritizing customer retention and satisfaction by aiming to have biweekly calls with our clients and making sure they’re satisfied with Wulooj and are not facing any issues,” he explained.

Wulooj also provides its clients with analytics and aims to integrate its customer relationship management with other retail solutions to enhance its customer experience.

UAE’s ProTenders set to enter Saudi Arabia amidst construction boom“With increasing concerns about data security and privacy, we have prioritized taking precautions and making sure that accounts are not mishandled or data is not at all shared with any third party. All data is saved in Wulooj servers with the highest level of security,” Albeshi added.

Aside from its CRM integrations, the company aims to add TikTok, Telegram and Snapchat to its social media channels services as well as develop its own AI models as part of its current product pipeline.

“Overall, our business strategy is focused on providing value to our customers, increasing market share and staying ahead of competition through innovation and differentiation,” Albeshi explained.

After four years of designing and developing the business, Albeshi and his co-founders have managed to reach over SR1 million ($266,608) in revenue. 

FASTFACTS

• Founded in 2021, Wulooj provides technology solutions powered by artificial intelligence to boost the growing tech industry.

• Wulooj provides a number of services in different verticals like AI-enabled call centers, social channels, point of sale, e-commerce building, driver delivery apps and customer relationship management.

• Wulooj also provides its clients with analytics and aims to integrate its customer relationship management with other retail solutions to enhance its customer experience.

“Our revenue stream is based on a subscription model that we provide our clients. We have subscriptions monthly and yearly depending on the number of users, type of client, type of service requested and what vertical the client requires,” Albeshi pointed out.

However, the company has still not reached profitability as it operates under a bootstrap strategy. It aims to be profitable when it achieves its target of SR300,000 per month.

Albeshi explained that the company hasn’t raised any investment rounds but is currently in the process of raising $2.6 million in funding to accelerate its hiring and development operations.

“In total, we have around 20 staff that are supporting in growth and product development. Based on growth factors we will aim to hire around 30 staff across the Gulf region. At the same time, we are actively looking for investors to support our plan,” he added.

The Kingdom’s economic growth is largely driven by diversification and digitalization where innovative solutions like those provided by Wulooj play a stellar role.

“The software as a service tech industry in Saudi Arabia is rapidly growing and evolving. As we noticed especially during the LEAP event, the government and private sector are investing heavily in technology and digital transformation initiatives,” Albeshi said.

He added that the company is solving industry-specific problems to improve efficiency and digitalization in the market as well as “to collaborate and develop joint solutions to benefit the market as a whole while taking a cohesive and integrated approach.”

Albeshi concluded that the company is always looking for opportunities to improve its offerings based on the growth standards set out by the Kingdom’s market.


Dubai ruler approves new $35bn airport terminal

Updated 16 min 40 sec ago
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Dubai ruler approves new $35bn airport terminal

CAIRO: Dubai’s ruler Sheikh Mohammed bin Rashid Al-Maktoum approved a new passenger terminal in Al Maktoum International airport worth 128 billion dirhams ($34.85 billion), he said on Sunday in a post on X.

The Al Maktoum International Airport will be the largest in the world with a capacity of up to 260 million passengers, and five times the size of Dubai International Airport, he added, saying that all operations at Dubai airport would be transferred to Al Maktoum in the coming years.

The Al Maktoum airport will also include 400 terminal gates and five runways, he said.

The airport will be the new home of flagship carrier Emirates and its sister low-cost airline Flydubai along with all airline partners connecting the world to and from Dubai, Dubai state-owned airline Emirates chairman Sheikh Ahmed bin Saeed Al-Maktoum said.

The move “further solidifies Dubai’s position as a leading aviation hub on the world stage,” the CEO of Dubai Airports, Paul Griffiths, was quoted as saying by the Dubai Media Office.
 


Oil Updates – prices fall 1% on Israel-Hamas ceasefire talks, US inflation concerns

Updated 33 min 36 sec ago
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Oil Updates – prices fall 1% on Israel-Hamas ceasefire talks, US inflation concerns

BEIJING/NEW DELHI: Oil prices were down 1 percent on Monday, erasing gains from Friday as Israel-Hamas peace talks in Cairo eased fears of a wider conflict in the Middle East and US inflation data further dimmed the prospects of interest rate cuts anytime soon, according to Reuters.

Brent crude futures fell by as much as 98 cents, or 1.09 percent, to $88.52 a barrel by 9:44 a.m. Saudi time. West Texas Intermediate futures were down 83 cents, or 0.99 percent, at $83.02 a barrel.

Stepped-up efforts to mediate a ceasefire between Israel and Hamas moderated geopolitical tensions and contributed to the weak opening on Monday, IG market analyst Tony Sycamore said. A Hamas delegation will visit Cairo on Monday for peace talks, a Hamas official told Reuters.

Israel’s foreign minister said on Saturday a planned incursion into Rafah, where more than one million displaced Palestinians are sheltering, could be put off in the event of a deal that involves the release of Israeli hostages.

A White House spokesperson said Israel had agreed to listen to US concerns about the humanitarian effects of the potential invasion.

Markets are also on watch for the US Federal Reserve’s May 1 policy review.

“Also playing a part are some nerves ahead of this week’s Federal Open Market Committee meeting which is expected to come with a more hawkish tone,” Sycamore said.

US inflation rose 2.7 percent in the 12 months through March, data on Friday showed, above the Fed’s target of 2 percent. Lower inflation would have increased the likelihood of interest rate cuts, which would stimulate economic growth and oil demand.

“The sticky US inflation sparks concerns for ‘higher-for-longer’ interest rates,” leading to a stronger US dollar and putting pressure on commodity prices, independent market analyst Tina Teng said.

The dollar strengthened on the prospect of higher-for-longer interest rates. A stronger dollar makes oil more expensive for those holding other currencies.

Further weighing on the outlook for oil demand, China’s industrial profit growth slowed down in March, official data showed on Saturday, in the latest sign of frail domestic demand in the world’s second largest economy.

Cumulative profits of China’s industrial firms rose 4.3 percent to 1.5 trillion yuan ($207 billion) in the first quarter from a year earlier, compared to a 10.2 percent rise in the first two months.

But oil prices could swing higher again if US inventory data and China’s PMI index show improvements this week, Teng said.

Brent had settled up 49 cents and WTI up 28 cents on Friday on concerns about disruptions to supply from events in the Middle East.

The market brushed aside potential supply disruptions stemming from Ukranian drone strikes on the Ilsky and Slavyansk oil refineries in Russia’s Krasnodar region over the weekend. The Slavyansk refinery had to suspend some operations after the attack, a plant executive said. 


Algeria asked by Europe to boost gas supply

Updated 29 April 2024
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Algeria asked by Europe to boost gas supply

  • Regional, global conflict affecting energy industry, says Algeria FM
  • Key constraints are Israel war on Palestine, Ukraine-Russia battle

RIYADH: Algeria has been asked by its partners in Europe to increase gas supply because regional and global conflicts have affected the industry, the country’s foreign minister said on Sunday.

Speaking at a special World Economic Forum meeting in Riyadh, Ahmed Attaf said his country has established a “very complex network of cooperation” with its partners in the region.

“We are a Mediterranean country. We are a gas-producing country. We are asked by our partners in Europe more and more to deliver additional quantities of gas,” he said.

Speaking about how the global environment has changed over the past two-and-a-half years, Attaf said that conflict has affected the energy market, which requires more effective intervention from the UN and its Security Council.

“We have, of course, the conflict in Ukraine that is impacting our region. We have the Palestinian-Israeli conflict that is also impacting our region, and we have the Sahel region. And we are also feeling the impact of the deteriorating situation in this region on the Euro-Mediterranean area,” he added.

He said the “sophisticated” energy cooperation did not come at “the cost of our commitments to alleviating the effects on our environment.”


Saudi Arabia committed to preserving environment, water resources, minister tells WEF

Updated 28 April 2024
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Saudi Arabia committed to preserving environment, water resources, minister tells WEF

  • Nation providing incentives for private sector to become more engaged, Abdulrahman Al-Fadley says

DUBAI: Saudi Arabia has detailed plans for the protection of its lands and environmental resources, the Minister of Environment, Water and Agriculture said on Sunday.

Speaking at the World Economic Forum in Riyadh, Abdulrahman Al-Fadley said: “We have devised our plans based on the preservation of our environment and the management of our water resources. The Kingdom is also providing incentives for the private sector to become more engaged and more responsible toward the environment.”

With 40 percent of lands around the world degraded and further degrading at an alarming rate, critical action is needed as the UN Convention to Combat Desertification COP16 is set to take place in Riyadh in December.

Al-Fadley said Saudi Arabia had preserved millions of hectares of land and set up programs for cloud seeding and increasing the number of dams in the country.

“This will not only be beneficial to the Kingdom but for the whole region,” he said. “With us hosting COP16 we are hoping to give the meeting the importance it commands. We don’t want matters to go back to the status quo after COP16 ends.”

Tariq Al-Olaimy, a member of the Global Shapers Community Foundation Board at the WEF, commended King Salman for his land restoration efforts.

“When you put nature first, you are equally putting people first,” he said. “Nature is our greatest collaborator … There is no successful growth story without successful land restoration and this starts inwardly, through our religion, community, values and moral clarity.”

Ibrahim Thiaw, secretary of the UNCCD, warned of global repercussions if the world did not pay heed to environmental safekeeping.

“Entire ecosystems are being destroyed through actions and inactions,” he said. “There has been a 29 percent increase in droughts in the past few years and that is affecting 1.8 billion people around the world. For poor nations that is disastrous and carries a large death toll of animals, people and agriculture. We have to be more proactive and not just emergency-ready. We must attempt to avoid emergencies.”

Thiaw said the Panama Canal’s functionality had been reduced by 12 percent, which was causing a problem for supplies.

“Demand is increasing while resources are shrinking,” he said. “As humanity we have been looking at resources as if they are unlimited. We have not been managing them. Companies need to reset their relationship with nature and we need to focus on land restoration to keep going.”

Naoki Ishii, director of the Center for Global Commons, had similar concerns.

“We are on a collision course,” he said. “The only solution is to modify our economic system. COP16 must be transformative for all of us. We need the political momentum to implement positive changes.

“If we are able to push those efforts, economically and ideally speaking, that will be a game changer.”


Saudi Arabia, UAE have world’s most ambitious decarbonization programs: WEF panel

Updated 28 April 2024
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Saudi Arabia, UAE have world’s most ambitious decarbonization programs: WEF panel

  • “Solving sustainability problems requires technology and China has contributed greatly by increasing technical progress and making the cheapest energy available to the world”

DUBAI: A panel of ministers and experts gathered at the World Economic Forum in Riyadh on Sunday to discuss the road map for tripling renewables by 2030.

The UAE’s Minister of Energy and Infrastructure Suhail Mohamed Al-Mazrouei said his country’s goal would not only be reached but possibly exceeded by 2030.

“The UAE has been offering solar power to aid the world in reaching the goal of tripling renewables,” he said. “We have very few years until 2030, we need to work alongside and encourage countries to make the achievement by then.”

Li Zhenguo, president of Longi Green Energy Technology, said the Chinese government had been at the forefront of efforts to develop renewables.

“In 2023, China installed 216 solar power plants, which is more than 50 percent of the global capability,” he said.

“Solving sustainability problems requires technology and China has contributed greatly by increasing technical progress and making the cheapest energy available to the world.”

Marco Arcelli, CEO of Saudi-based ACWA Power, said he was surprised by the momentum in the region.

“Saudi and UAE have the most ambitious decarbs programs in the world. There is a speed and dimension you don’t see much elsewhere,” he said.

“There is leadership with a vision, there is cheap energy available and I believe you will start seeing greenshoring in the Kingdom by 2030. Lots of upcoming projects in the country, be it NEOM or others, will be solar driven and using renewable energy.”

Kuwait’s Minister of Electricity, Water and Renewable Energy Salem Alhajraf said there was a need to increase global production capacity.

“Innovative financing is key,” he said. “We need to move from small giga-sized projects to deploying renewables. Cities or towns with small populations can possibly have all their needs met by solar power.”

Stephanie Jamison, global Resources Industry Practices chair at Accenture, said her company had been developing guidelines for community engagement and nature transition.

“By conducting surveys and interviewing various CEOs, it has become clear that companies understand the impact they are making on nature. And so, partnerships between companies and proactive partnerships between companies and the community is one way to tackle challenges.”