Saudi Health Ministry launches 24/7 lifesaving hotline

The Life-Saving Line will involve a team of specialists receiving and sorting calls, and directing callers to specialized consultants. (SPA)
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Updated 20 February 2022
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Saudi Health Ministry launches 24/7 lifesaving hotline

  • Teams staffing the hotline can direct callers to a large number of medical specialists covering 12 disciplines

RIYADH: The Saudi Ministry of Health launched a new emergency hotline, Life-Saving Line, which lets Saudis reach specialized teams and medical consultants around the clock.

It provides medical guidance to health practitioners and members of the public, coordination on emergency cases and toxicology consultations.

Through this service, the ministry is continuing to provide services at the national level to health facilities across both public and private sectors.

The Life-Saving Line will involve a team of specialists receiving and sorting calls, and directing callers to specialized consultants to ensure medical decisions are made in record time. In addition, the service allows callers to follow the progress of emergency patients up until their transfer to hospitals and other medical facilities.

Teams staffing the hotline can direct callers to a large number of medical specialists covering 12 disciplines.


Saudi watchdog warns of possible health risk from Nestle baby formula

Updated 06 January 2026
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Saudi watchdog warns of possible health risk from Nestle baby formula

  • Company voluntarily recalls its Nan, Alfamino, S-26 Gold and S-26 Ultima products over concerns they might be contaminated with cereulide, a toxin produced by bacteria
  • Saudi Food and Drug Authority says recall is precautionary and no related illnesses have been reported, but advises consumers to dispose of recalled products immediately

RIYADH: The Saudi Food and Drug Authority on Tuesday warned the public not to consume certain Nestle infant formula products, after the company issued a voluntary recall over concerns about possible contamination.

The advisory covers products marketed under the Nan, Alfamino, S-26 Gold and S-26 Ultima brands. They might be contaminated with cereulide, a toxin produced by the Bacillus cereus bacteria, which can pose a risk to infant health, the Saudi Press Agency reported.

The Saudi authority said the recall was a precautionary measure and no related illnesses have been reported. Possible symptoms of exposure can include nausea, repeated vomiting and abdominal pain.

It advised consumers to dispose of the recalled products immediately, and said it was coordinating with Nestle to ensure they are removed from stores and is monitoring the process.

Full details of the affected products, including batch numbers, are available at the Saudi Food and Drug Authority website. The organization said consumers can report any food safety concerns by calling 19999.