RIYADH: Absher, the interactive online platform provided by the Saudi Interior Ministry, announced that the platform served 23 million users who carried out more than 85 million operations last year. The platform’s technical support received more than 1.5 million calls over the year.
In 2021, Absher contributed to raising the quality of life of citizens, residents and visitors, facilitated access to more than 330 services and linked viewers with more than 80 government and private entities.
Moreover, 1.5 billion transactions were carried out via the “Absher Individuals” platform, with more than 50 million logins to the “Absher Business” and more than 1.3 million logins to “Absher Government.”
The platform’s operators launched 36 new services and expanded the provision of the automated responder “Masroor” to answer beneficiaries’ queries more quickly.
The “Absher Individuals” interactive guide was set up to offer easy access to services, providing explanations to more than 300 services.
One of the most prominent services launched in 2021 was the Online Plate Auction service, the digital wallet service. The platform’s portfolio contains more than 25 million digital identities.
The shift from paper to electronic transactions has saved more than 599 million sheets of papers. This shift also reduced CO2 dioxide emissions by 1.6 billion metric tons and saved more than SR17.3 billion ($5 billion).
The online Absher service was introduced to increase productivity and promote more efficient work practices within government departments, while raising customer satisfaction levels. A smartphone app was added in 2015.
