Ofcom to fine social media companies that don’t protect their users

Efforts to regulate Big Tech had to address the fact that companies such as Facebook and Twitter have strong incentives to continue to allow users to post hateful content on their platforms. (AFP)
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Updated 04 November 2021
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Ofcom to fine social media companies that don’t protect their users

LONDON: Ofcom will soon be given the power to impose fines of up to £18 million ($25 million), or 10 percent of annual turnover, on big tech companies that fail to protect their users from online harm.

The UK government-approved regulator for broadcasting and telecommunications has warned that the business models of social media companies are inherently harmful to users.

“It’s certainly true that some of the things at the heart of the business models at the moment, such as ‘recommend’ algorithms and that link with advertising revenue, those business models have driven huge scale, huge growth, huge revenues — and some of those design features are also at the root of the problem we have with safety and harm,” said Dame Melanie Dawes, chief executive of Ofcom.

She said that efforts to regulate Big Tech had to address the fact that companies such as Facebook and Twitter have strong incentives to continue to allow users to post hateful content on their platforms.

This comes as a response to the recent revelations surrounding Facebook and the leaked documents proving that the tech giant was aware of Instagram’s harmful effect on teenage girls.

Former Facebook data scientist turned whistleblower Frances Haugen said last month that the company is making online hate and extremism worse and outlined how it could improve online safety.

She urged CEO of Facebook, Mark Zuckerberg, to step down and allow change rather than devoting resources to a rebrand.

Facebook, which recently rebranded as Meta, will begin focusing on building the “metaverse,” a shared virtual environment that it bets will be the successor to the mobile Internet.


‘AI is here, now what?’ Arab News unveils report on future of media ahead of Bridge Summit

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‘AI is here, now what?’ Arab News unveils report on future of media ahead of Bridge Summit

  • As the Bridge Summit opens in Abu Dhabi, Arab News releases a landmark report on how AI is transforming media in the MENA region
  • Based on a high-level roundtable at the Dubai Future Forum, the new report highlights both the opportunities and risks facing Arab media

DUBAI: As the Bridge Summit kicks off in Abu Dhabi on Monday, bringing together global leaders to explore the future of media, entertainment, and the creative economy, Arab News has launched a timely report on how artificial intelligence is transforming the media industry in the Middle East and beyond.

The report, produced by the Arab News Research and Studies Unit following a high-level roundtable at the Dubai Future Forum, captures the urgency and complexity of AI adoption in the media industry of the Middle East and North Africa region.

It explores how AI is transforming newsroom operations, redefining journalistic roles, and raising critical questions around credibility, accuracy, and trust amid rapid technological disruption.

AI is no longer an emerging trend in the Middle East — it is a central force reshaping economies, governance and public communication.

Journalists watch an introductory video by the 'artificial intelligence' anchor Fedha on the twitter account of Kuwait News service, in Kuwait City on April 9, 2023. (AFP file photo)

With AI projected to contribute $320 billion to the regional economy by 2030, including more than $135 billion to Saudi Arabia’s gross domestic product and nearly $96 billion to the UAE’s, governments and industries are racing to integrate it.

But, for the region’s news media, AI represents something deeper than economic potential: a direct challenge to the foundations of credibility, trust and fact-based reporting.

Such were the questions that set the stage for the roundtable hosted and moderated by Arab News’ Deputy Editor-in-Chief Noor Nugali in collaboration with the Dubai Future Foundation, where editors, media executives and tech specialists convened to confront an industry experiencing one of the most dramatic transformations in its history.

Arab News held a roundtable on the sidelines of the Dubai Future Forum. (AN photo)

The result is an exhaustive and insightful report, which offers both optimism and unease as AI’s looming presence weaves into daily newsroom operations, just as the guardrails needed to protect journalism from misinformation, bias and opacity remain dangerously underdeveloped.

“AI is here and it’s transforming our newsroom,” said Mina Al-Oraibi, editor in chief of the UAE’s leading daily The National, as she described how her team recently held a full-newsroom AI workshop to generate internal use cases.

“We got 26 ideas that we’re working through so people don’t feel this is something imposed,” she said. “They need to feel they’re ahead of the curve rather than being eaten up by it.”

Across the region, that curve is moving quickly. Globally, 81 percent of journalists now use AI tools during their general work, while nearly half do so daily.

However, reporters admit they rely on it mostly to handle mundane, time-consuming tasks such as transcribing interviews, summarizing reports, and translating documents.

Nabeel Al-Khatib, general manager of Asharq News, explained how the shift has already redefined newsroom economics.

“A newsroom of 50 can now publish the equivalent of what 500 once could,” he said. However, although “machines will take over the production line,” he argued that “human oversight must remain to ensure accuracy, context and editorial standards.”

For many newsrooms, the advent of generative AI — machines creating new original content — has created valuable efficiencies, freeing journalists to spend more time verifying and reporting, which are tasks no machine can yet replace.

However, several speakers stressed that the value of AI depends entirely on how intentionally it is used.

“We believe it’s human first, human last,” said Nayla Tueni, editor in chief of Lebanese daily An-Nahar. “We need to always fact-check everything. But at the same time, we need to use all the tools.”

For Tueni, transformation is not optional. “I don’t think journalism will end,” she said. However, if outlets “don’t transform, they cannot continue because the world is transforming every second.”

Accessing revenue streams is also a concern. Elda Choucair, CEO of Omnicom Media Group MENA, said “the biggest danger is … if you don’t have content that you advertise around.”

The region’s audiences appear more comfortable with AI-enhanced content than those in Western markets. But even as opportunities expand, risks multiply. AI-generated misinformation has surged so dramatically that the World Economic Forum ranked it the top global short-term threat for the second year in a row.

A BBC-led audit of four major AI systems found that nearly half of AI-generated answers contained significant errors, fabricated details or incorrect sourcing.

“It’s already very difficult to differentiate between the (true) and the fake,” said Choucair. “We need to create awareness that sometimes, if you really want the truth, you’ve got to wait.”

At a time when 70 percent of global audiences say they struggle to trust online content, speakers warned that the misuse or undisclosed use of AI could deepen a crisis of confidence.

“The machine should be a slave to human beings,” advertising media mogul Pierre Choueiri said, adding: “This is where governments, or regulations, should come in.”

However, regulation in the region remains elusive. While Saudi Arabia has taken major steps, including the establishment of the Saudi Data & AI Authority and the Kingdom’s Generative AI Guidelines, efforts remain far from the comprehensive frameworks seen in Europe.

“It’s inconceivable that Arab consumers are left to face significant risks with no regulatory shield,” said media strategist and legal expert Mazen Hayek. He argued that the region needs its own protections, like the EU’s General Data Protection Regulation, to ensure transparency, safeguard data and hold AI providers accountable.

For Hayek and others, the deeper problem involves technological sovereignty. Nearly all of the AI platforms used in the Middle East today — from search engines to large language models — are built and controlled abroad, often trained on datasets that do not reflect the region’s linguistic, cultural or political realities.

“We live in a region that has zero control over the platforms and the technology that we consume,” Hayek said. “Someone needs to create a platform that empowers the region to create and distribute its own content.”

Julien Hawari, CEO of the emerging social media platform Million, said the main issue is integrity. “That has been a problem for as long as we can think of.”

Rashid Al-Marri, CEO of the Media Regulation Sector at the Dubai Media Council, explained that “there has to be that human element understanding (the content) and what’s happening and being able to come out and speak and get the truth out there.”

Saudi Arabia’s push toward sovereign AI infrastructure, including Public Investment Fund-backed HUMAIN and the $100 billion Project Transcendence, was cited as a step in the right direction. However, roundtable participants warned that unless the region accelerates these efforts, it risks ceding its information future to external algorithms and foreign companies.

The human-capital gap is equally pressing. Despite widespread adoption, most journalists using AI have received little or no training. Many rely on self-learning or online tutorials, and nearly eight in 10 work in newsrooms without formal AI policies.

This lack of structure has created an environment where AI is widely deployed but rarely governed.

For CAMB.AI co-founder Avneesh Prakash, the solution requires both precaution and empowerment. “Like any innovation, AI needs to be regulated,” he said. “Just as a car has an accelerator and a brake, AI must include a kill switch because it requires human judgment, human creativity and human resilience.”

Despite the risks, the discussion ended on a note of guarded optimism. Participants agreed that AI can help rebuild journalism for a digital era — but only if newsrooms combine innovation with rigorous editorial oversight, transparency and a renewed commitment to verification.

Mamoon Sbeih, regional president of advertising firm APCO, offered a clear warning of what lies ahead. AI, he said, “might help the journalism industry progress and redefine itself, or it might expedite its demise.”

For now, the region’s media leaders remain determined to pursue the first path — ensuring that even as machines play a growing role in production, the values that define journalism remain firmly, unmistakably human.