Toyota lauds ALJ Motors for customer service excellence

Toyota has given ALJ Motors the prestigious ‘Decade of Outstanding Customer Delight Award.’
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Updated 15 June 2021
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Toyota lauds ALJ Motors for customer service excellence

Abdul Latif Jameel Motors (ALJ Motors) has won three awards from Toyota Motor Corporation in recognition of its outstanding customer service as the authorized distributor in Saudi Arabia. 

One of the awards is the “Gold Award” distinction for after-sales service — the highest customer service commendation given by Toyota to its worldwide distribution partners. It recognizes ALJ Motors’ provision of exceptional customer services.

With this, ALJ Motors has exceeded its 10th year in a row in winning the “Gold Award” for customer service. Moreover, to mark this milestone, Toyota has given ALJ Motors the prestigious “Decade of Outstanding Customer Delight Award.” 

ALJ Motors has also been given the “Gold Award” distinction in the “Excellence Award in Sales and Marketing” for its work in reaching customers and serving their needs. 

ALJ Motors has been working together with Toyota for more than 65 years — providing a premium experience of automotive ownership and after-sales services in Saudi Arabia. It has considerable expertise across the mobility value chain and works to continuously improve products and services for its guests and partners. It is committed to investing in Saudi Arabia and delivering on its “guest first” philosophy that prioritizes the needs of customers. 

Hassan Jameel, deputy president and vice chairman of Abdul Latif Jameel, welcomed Toyota’s recognition of ALJ Motors’ commitment to excellent service. He said: “At Abdul Latif Jameel Motors, our guests are our top priority and Toyota Motor Corporation has recognized the excellent standard of customer service provided by our associates. We will remain focused on our ambition to constantly improve our products and services and to enhance the mobility sector in Saudi Arabia. These awards only demonstrate our passionate commitment to our guests, which has always been a significant driving force behind our strategy.”

Shinji Miyamoto, chief officer of Toyota’s Customer First Promotion Group, praised ALJ Motors for its commitment to customer service over the last decade. He said: “I want to congratulate Abdul Latif Jameel Motors on these achievements. These awards are a tribute to the dedicated daily efforts of the organization’s customer service personnel whose continued focus on excellence embodies Toyota’s Kaizen principle.”


Ajdan cements role in major projects by signing MoU with King Salman International Airport in Riyadh

Updated 14 February 2026
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Ajdan cements role in major projects by signing MoU with King Salman International Airport in Riyadh

Ajdan Real Estate Development Company signed an MoU with King Salman International Airport during the Public Investment Fund & Private Sector Forum 2026. 

The MoU aims to explore areas of cooperation and identify opportunities for mixed-use real estate and commercial development that will enhance project quality and meet the highest standards of efficiency and excellence.

Representing Ajdan at the signing ceremony was its CEO, Eng. Mohammed bin Abdulmohsen Al-Otaibi, while Dr. Mohammed Al-Jarallah, deputy chief executive for real estate development, signed on behalf of King Salman International Airport. The MoU establishes a strategic framework for future cooperation and paves the way for a long-term partnership on a number of flagship projects.

Under this memorandum, Ajdan collaborates with King Salman International Airport on the development of mixed-use spaces and commercial facilities within the airport’s premises, building on its role as a national real estate developer delivering innovative projects that advance sustainable development. The company will leverage its expertise in the planning, design, and management of integrated commercial destinations to ensure project execution meets the highest standards of quality and sustainability.

King Salman International Airport is one of the Kingdom’s largest strategic development projects in terms of area and operational ambition. The airport spans approximately 57 sq. km, of which about 12 sq. km are allocated for mixed-use real estate development, in addition to fully integrated economic and logistics zones covering more than 3 million square meters. 

These developments will enhance the integration of real estate, commercial, and service activities. The airport targets handling 100 million passengers annually by 2030, supported by comprehensive upgrades to facilities, infrastructure, and logistics services, positioning it as an advanced multi-sector investment platform and a driver of economic growth.

Eng. Mohammed bin Abdulmohsen Al-Otaibi, CEO of Ajdan, stated: “We take pride in our collaboration with King Salman International Airport, which reflects Ajdan’s commitment to developing integrated destinations in line with global standards. Through this partnership, we aim to leverage our expertise to deliver innovative solutions that create sustainable value for the airport and enhance the visitor experience.”

KSIA Acting CEO Marco Mejia said: “These seven partnerships reflect our ambitious vision to transform KSIA into a fully integrated urban and economic ecosystem that goes beyond the traditional concept of airports. We are proud to collaborate with a distinguished group of leading national real estate developers whose deep expertise and strong track records will help deliver high-quality projects, create sustainable economic value, and further position the airport as a leading investment hub.”

This step is part of Ajdan’s strategy to expand its strategic partnerships and develop sustainable urban and commercial destinations that help improve the quality of life and support economic growth across the Kingdom.