Nissan KSA goes digital with launch of new services

Customers can order a new Nissan car and have it delivered to their doorstep via a new service through the company’s authorized dealer in KSA, Petromin Nissan.
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Updated 09 May 2020
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Nissan KSA goes digital with launch of new services

Nissan Saudi Arabia has completely shifted its operations to digital, launching several online services to provide an uninterrupted customer experience during these challenging times. One such service is the new online car ordering service through its authorized dealer in the Kingdom, Petromin Nissan, to enable customers to order a new Nissan car and have it delivered to their doorstep. The company streamlined its website using a new AI (artificial intelligence) chatbot service, which helps customers find what they are looking for quickly and answers their questions.
“Our customers and employees remain our top priority during the current lockdown. Nissan KSA is continuously at the frontier of innovation, as we strive to serve our customers and support our dealers and employees by utilizing digital platforms. We fully encourage people to stay at home and follow the guidance of the Kingdom’s wise leadership as they steer us to safety from this pandemic, and we at Nissan KSA will be here to support every individual with all of their vehicle needs safely from the comfort of their homes,” said Bader El-Houssami, managing director of Nissan Saudi Arabia.

HIGHLIGHTS

• An AI chatbot service on Nissan KSA website helps customers find what they are looking for quickly and answers their questions.

• Customers can order their cars online with free delivery to their doorstep.

• Nissan Academy offers access to various technical courses and classes for Nissan dealer personnel.

Nissan KSA is the first automotive company in the Kingdom to provide an AI chatbot service on its website. The interactive AI chatbot service, called Kaito, creates a seamless digital experience for customers when browsing the website. Visitors can choose which language to conduct the chat in and can even choose from a variety of key phrases to find what they are looking for. The AI chatbot efficiently provides customers with answers to their queries and guides them to their chosen section on the website. Customers can browse vehicles and offers, find showrooms, submit requests for test drives, quotes and more through the new service.
Customers can visit the Nissan KSA or Petromin Nissan websites and submit a request for their preferred car. Nissan’s sales consultant will reach out within 24 hours to discuss the request’s details and will share a price quotation with payment instructions. Once that process is complete, the company will deliver the new Nissan car to the customer’s doorstep. Car delivery within the cities of Jeddah and Riyadh is free of charge, however, delivery outside the main cities is subject to conditions.
The company has also launched a new online dealer training platform, Nissan Academy, which can be accessed through a website or can be downloaded as an application. The e-learning platform provides access to various technical courses and classes for Nissan dealer personnel, with language options to choose from.


LuLu marks Founding Day with ‘Made in Saudi’ campaign

Updated 25 February 2026
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LuLu marks Founding Day with ‘Made in Saudi’ campaign

The Ministry of Industry and Mineral Resources honored LuLu Hypermarket in recognition of its pivotal role as the exclusive retail partner of the “Najoud Bikhairna 2026” initiative, commending its continued efforts in supporting and empowering national industries while showcasing the quality and competitiveness of locally manufactured products.

The initiative, led by the ministry in partnership with the Saudi Export Development Authority, represented by the Made in Saudi program, stands as a pioneering model of public-private sector collaboration in activating community-driven initiatives with sustainable impact. Through this program, more than 280,000 Saudi-made products were distributed to 10,000 families across various regions of the Kingdom during the holy month of Ramadan, reinforcing the presence of national products and strengthening the values of social solidarity among individuals and institutions alike.
The ministry’s recognition of LuLu Hypermarket coincided with the official launch of its Saudi Founding Day celebrations at the Dharat Laban branch in Riyadh, marked by the unveiling of a comprehensive promotional campaign dedicated to Saudi-made products. On this occasion, a wide range of special offers was introduced on local products, available across all LuLu Hypermarket branches throughout the Kingdom.
The inauguration ceremony was attended by Mohammed bin Dayel, general supervisor of the Made in Saudi program at the Saudi Export Development Authority, and Mohamed Haris, director of LuLu Saudi Arabia, alongside members of LuLu’s executive management team. The event featured a ribbon-cutting ceremony to officially open the specially designed Founding Day gateway.
Following the inauguration, guests toured several dedicated zones and exhibitions highlighting national products. The tour commenced at the grocery and “Made in Saudi” consumer goods sections, showcasing the diversity and quality of local brands. It also included the “Made in Saudi” dates pavilion, presenting a premium selection of the finest locally sourced dates in celebration of one of the Kingdom’s most iconic national symbols.
The visit continued to the fruits and vegetables section under the theme “From Our Land,” featuring an exceptional assortment of Saudi agricultural products, reflecting the richness and excellence of the local agricultural sector. Guests also explored the LuLu private label corner, which features products exclusively manufactured within the Kingdom for LuLu, reaffirming the company’s commitment to supporting local manufacturing.
The tour concluded with a presentation of “Made in Saudi” products within the chilled and frozen categories, underscoring the rapid growth and qualitative advancement of the Kingdom’s food manufacturing sector, and further reinforcing the strong market position and competitiveness of Saudi products.