Saudi ministry offers Hajj hotline and ‘Fatwa Robot’ service

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The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice. (SPA)
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The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice. (SPA)
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The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice. (SPA)
Updated 11 August 2019
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Saudi ministry offers Hajj hotline and ‘Fatwa Robot’ service

  • There is a version of the remote-controlled Fatwa robot designed for people with special needs

JEDDAH: The Saudi Ministry of Islamic Affairs is offering a free hotline to answer all questions related to pilgrimage rituals on the contact number 8002451000.
The service covers eight languages, including Arabic, English, French, Urdu, Turkish and Indonesian. 
Pilgrims can choose to listen to electronic messages about the rites of Hajj and Umrah, general messages from the ministry and rulings from the permanent committee of religious researchers.  
Moreover, they can speak directly to one of the ministry’s Islamic guidance representatives, who are available 24 hours a day. 
The team is made up of dozens of religious preachers who will provide information on Hajj procedures and answer all queries. 
The ministry has offered this service for six years in a row. When it first started, the hotline only provided 8 hours of contact time. 
The average number of calls per day exceeded 1,030 during last year’s Hajj.

1,030

Average number of calls per day exceeded during last year’s Hajj.

The ministry has also launched the “Fatwa Robot” service.
The robot will provide pilgrims under the Custodian of the Two Holy Mosques’ guests program with fatwas and other religious advice.
Users will be able to connect through video calls with a group of Muftis in the Ministry of Islamic Affairs to access fatwas and advice in a number of languages.
There is a version of the remote-controlled Fatwa robot designed for people with special needs.


Madinah museum showcases over 2,000 rare artifacts

Updated 23 August 2019
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Madinah museum showcases over 2,000 rare artifacts

  • The museum has issued more than 44 books and publications on Madinah’s architecture

MADINAH: Dar Al-Madinah Museum offers visitors the opportunity to view historical pieces associated with the Prophet’s life. It features artifacts that capture the history, heritage, social life and culture of Madinah.

The museum’s executive director, Hassan Taher, said that it aims to promote the noble values of the Prophet Muhammad, encourage a sense of belonging and capture the history, culture and heritage of Madinah. The exhibits start with the Prophet’s life and end with the Saudi era.

Taher said: “The museum carries out specialized research in Madinah’s architectural heritage. It contains a library of relevant books, research and magazines, all of which are accessible to researchers.”

He said that the museum has issued more than 44 books and publications on Madinah’s architecture.

Taher explained that when preparing the museum’s narrative, it was necessary to reconcile temporal and spatial contexts so they created an added moral and intellectual value for the visitor.

He added: “There are around 2,000 artifacts in the museum’s exhibition halls. These include antiquities, extremely accurate models, handicrafts, manuscripts, documents, correspondence, old publications, postage stamps, photographs and artworks.”

One of the museum’s most valuable exhibits is a large collection of rare pieces associated with important moments in the Prophet’s life and the history of Madinah. 

These include various parts of the Kaaba, rare coins used in Madinah during different eras, ancient pottery, Islamic manuscripts, jewelry and collectibles from the pre-Islamic era.

Taher said that the museum has a professional team of guides who speak several languages, including English, Turkish, Urdu and Malay.