Pakistan Citizen Portal app shortlisted for award at Dubai summit

Prime Minister Imran Khan is addressing the World Government Summit in Dubai on Sunday. (Photo courtesy: social media)
Updated 10 February 2019
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Pakistan Citizen Portal app shortlisted for award at Dubai summit

  • The portal was introduced in December 2015 in the province of Khyber Pakhtunkhwa
  • The success of the app will reflect the government’s commitment to serve people, says KP official

PESHAWAR: Pakistan Citizen Portal, an integrated system for recording and redressing citizens’ complaints against the performance of government departments, has made headlines after it was included in the best citizen service delivery competition at the World Government Summit (WGS) in Dubai this year. 

“The app is among the top three and we hope to win the first position. It will be an honor for the country,” Kamran Bangash, special assistant to the Chief Minister KP on Information Technology, told Arab News on Sunday.

Dr. Muhammad Akif Khan, Deputy Coordinator e-Governance at Performance Management and Reforms Unit (PMRU), Government of Khyber Pakhtunkhwa (KP), who is representing Pakistan at the WGS along with his peer Adil Raza, will present the application at the summit.

The app was first introduced in 2015 at provincial level in KP where it managed to elicit a great response in the previous Pakistan Tehrik-e-Insaf (PTI) government. “After becoming the country’s prime minister, Imran Khan wanted to scale up the app to provide services on national level. He tasked the same team from KP to introduce it on the federal level,” said Bangash.

After the portal was introduced at the national level, hundreds of thousands of complainants used the service to record their grievances. “More than 50 percent complaints have been resolved while many complaints are pending in the concerned departments,” he added.

The response was so good that the app got selected by the government of UAE, said Bangash.

He further said that the success of the app would improve Pakistan’s image. “The success of the app shows that the government is serious in providing facilities to all citizens. It also shows that the government is using modern technology to interact with the public,” he added.


Pakistan gets ready to woo Saudi crown prince

Updated 35 min 23 sec ago
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Pakistan gets ready to woo Saudi crown prince

  • Pakistan is collecting 3,500 pigeons and colorful balloons to release during a welcome ceremony for Saudi Crown Prince
  • Pakistan expects to sign multiple investment deals and other agreements during the two-day visit

ISLAMABAD: Pakistan was rescheduling flights, blocking-off luxury hotels, and — according to one report Friday — collecting 3,500 pigeons and colorful balloons to release during a welcome ceremony for Saudi Arabian Crown Prince Mohammed bin Salman.
Islamabad is hoping to sign a raft of investment deals and other agreements during the two-day visit, which begins Saturday and will include talks with Pakistan’s Prime Minister Imran Khan and the powerful army chief, General Qamar Javed Bajwa.
Banners heralding the crown prince were already lining the streets of the capital Friday, while the Express Tribune newspaper reported that authorities were trying to catch so many pigeons for a welcome ceremony that they were forced to collect birds from other cities.
Police, the armed forces, and the Saudi Royal Guards will provide security, a senior Islamabad police official told AFP.
The capital’s “red zone,” which houses Parliament House and the Presidency, was to be sealed off, while civil aviation authorities have been told to reschedule flights during the prince’s arrival and departure.
Authorities in the capital said two five-star hotels had been ordered to cancel all advance bookings as the rooms will be reserved for the prince’s entourage.
Earlier in the week local media reported that the crown prince’s personal belongings — including luxury vehicles and his own gym — were flown to Pakistan in two C130 airplanes.
The visit came as regional tensions spiked after neighboring India accused Islamabad of harboring militants behind a deadly attack in Indian-administered Kashmir.
At least 41 paramilitary troops were killed in a suicide blast Thursday, with Indian media reporting that the Pakistan-based Islamist group Jaish-e-Mohammed had claimed responsibility.
Saudi Arabia is reportedly preparing to sign a record investment package with Pakistan, including a $10-billion refinery and oil complex for the strategic Gwadar Port on the Arabian Sea.
Pakistan’s foreign office spokesman said Islamabad is seeking to sign a number of other deals, including one “combating organized crime.”
Khan has been courting its Gulf allies for months as he seeks to stave off an ongoing balance of payments crisis and reduce the size of any potential bailout from the International Monetary Fund.
The Wall Street Journal reported that Saudi Arabia and the United Arab Emirates have together offered Islamabad some $30 billion in investment and loans.
Saudi Arabia and Pakistan are also participating in talks with the US and other countries seeking to bring the Taliban to the table for peace negotiations with Kabul after more than 17 years of war.
The Taliban have claimed their representatives will visit Islamabad on Monday, after Salman leaves.