DiplomaticQuarter: Ties between Saudi Arabia and Austria on upward trajectory

The outgoing Austrian Ambassador, Gregor W. Koessler, with the Governor of Riyadh region, Prince Faisal bin Bandar. (Photo/Supplied)
Updated 09 January 2019
0

DiplomaticQuarter: Ties between Saudi Arabia and Austria on upward trajectory

  • The annual two-way trade between Riyadh and Vienna is reportedly around SR1.9 billion ($0.5 billion)

RIYADH: Austria’s outgoing ambassador to Saudi Arabia called on Saudi Foreign Affairs Minister Ibrahim Al-Assaf and Riyadh Gov. Prince Faisal bin Bandar to bid farewell at the end of his tenure.
Gregor W. Koessler said issues of mutual interest were discussed and that the two top-level officials wished him success for the future.
“We reviewed the broad range of bilateral relations I was covering in my six-and-a-half years in the Kingdom,” the envoy told Arab News.
“I expressed my deep appreciation for the friendly reception in Saudi Arabia and the many friendships built on to connect our two countries even more.”
He wished King Salman, Crown Prince Mohammed bin Salman, the government and nation a prosperous and peaceful future, and every success for the Vision 2030 reform plan.
“We need to continue building bridges between our societies and making every effort for constructive dialogue.”
Koessler previously called on Austrian companies to ensure their “local presence” in the Kingdom for intensive engagement and promoting business. Saudi Arabia and Austria enjoy cordial ties. Last year, Austria pledged to ramp up cooperation in key commercial sectors with Saudi Arabia after a group of business leaders representing about 25 top-notch Austrian companies had wide-ranging talks with Saudi officials and businessmen.
The pledge came within the framework of Saudi Vision 2030, which calls for forging partnerships with foreign companies to achieve the desired objectives of the vision.
The annual two-way trade between Riyadh and Vienna is reportedly around SR1.9 billion ($0.5 billion).
Many Austrian companies have been working closely with Saudi enterprises over the past decades, either as joint ventures or in close collaboration with the Saudi side on a number of projects. As of 2018, there were reportedly 20 joint ventures operating in different sectors.
Austria has been the fastest growing European tourist destination in the Middle East. The number of guests from the Middle East to Austria has increased by 400 percent in the last 10 years.
Klaus Ehrenbrandtner, director Middle East of the Austrian National Tourist Office, said: “In 2016, Austria welcomed 105,000 guests from the Kingdom.”


How ‘Absher’ app liberates Saudis from government bureaucracy

The Absher website also provides information on how to report wanted persons, or administrative or financial corruption. (Supplied)
Updated 17 February 2019
0

How ‘Absher’ app liberates Saudis from government bureaucracy

  • Western media mistaken in portraying app as a tool of repression, leading female journalist says

JEDDAH: Absher, the “one-click” e-services app launched by the Interior Ministry in 2015, is now regarded as the leading government platform for Saudi citizens, freeing them from bureaucratic inefficiency and endless queuing for everyday services.
However, in a recent New York Times article, the app was criticized as a “tool of repression” following claims by Democratic Senator Ron Wyden and women’s rights groups.
Apple and Google were urged to remove the application from their devices over claims that it “enables abhorrent surveillance and control of women.”
In an official statement, the ministry rejected the allegations and said the Absher platform centralized more than 160 different services for all members of society, including women, the elderly and people with special needs.
The app makes electronic government services available for beneficiaries to access directly at any time and from any place in the Kingdom, the ministry said.
Absher allows residents of the Kingdom to make appointments, renew IDs, passports, driver’s licenses, car registration and other services with one click.
Many Saudis still recall having to queue at government agencies, such as passport control offices and civil affairs departments, for a variety of official procedures. Appointments could take weeks to arrange, with people relying on their green files, or “malaf allagi” — the 1980s and 1990s paper form of Absher that was known as the citizen’s “lifeline,” both figuratively and literally.
Hours would be spent as government departments ferried files back and forth, and if a form was lost, the whole transaction process would have to start again. As complicated as it was for men, women suffered more.
Muna Abu Sulayman, an award-winning strategy adviser and media personality, told Arab News the introduction of Absher had helped strengthen women’s rights.
Sulayman said she was disappointed at comments on the e-services platform being made abroad. “There are consequences that people don’t understand. It’s a very idealistic and naive way of understanding what is going on,” she said.
“The discussion on the guardianship law is internal and ongoing — it is something that has to be decided by our society and not as a result of outside pressure. We’re making strides toward equality and Absher is a step in the right direction,” she said.
“In a Twitter survey, I asked how many women have access to their guardian’s Absher. Most answered that they control their own fate. Men who don’t believe in controlling women gave them access to their Absher and that shows an increase in the participation of women in their own decision-making.”
Absher also provides services such as e-forms, dealing with Hajj eligibility, passport control, civil affairs, public services, traffic control, and medical appointments at government hospitals.
The platform is available to all men and women, and removes much of the bureaucracy and time wasting associated with nonautomated administrative systems.
On the issue of granting women travel permits, the law requires a male guardian to grant it through the portal, as well as for men under the age of 21.
Retired King Abdullah University professor Dr. Zainab M. Zain told Arab News: “I always had issues with my passport renewal as well as my children’s as they are both non-Saudi. For years it was risky not to follow up properly at passport control — you never knew what could happen, but now I can renew their permits by paying their fees online through Absher from the comfort of my home in Abu Dhabi.”
Ehsanul Haque, a Pakistani engineer who has lived in the Kingdom for more than 30 years, said: “Absher has helped tremendously with requests, such as exit and entry visas for my family and myself. I can receive approval within an hour whereas once it would’ve taken me days,” he said.
“The platform has eased many of my troubles.”
The Absher website also provides information on how to report wanted persons, or administrative or financial corruption.
In April, 2018, the ministry launched “Absher Business,” a technical initiative to transfer its business services to an interactive digital system.
With an annual fee of SR2,000 ($533), business owners such as Marwan Bukhary, owner of Gold Sushi Club Restaurant in Jeddah, used the portal to help manage his workers’ needs in his expanding business.
“There are many features in Absher that helps both individual and establishment owners,” he said. “I took advantage of the great features it provided, and it saved me a lot of time and trouble and also my restaurant workers. It’s a dramatic change. When Absher Business was launched last year, it organized how I needed to manage my workers’ work permits.
“Through the system, I could see the status of all my employees, renew their permits, grant their exit and entry visas, and have their permits delivered to my house or my business through the post after paying the fees. It saved business owners a lot of time and energy.
“I used to have to do everything manually myself or have my courier help. I believe it’s the government’s most advanced system yet with more features being added every now and then,” Bukhary said.
“Absher has eased our burden, unlike the old days when we needed to visit government offices and it would take four weeks just to get an appointment. One click is all it takes now.”